Service Advisor (EV)
VINCAR PTE. LTD.D03 Queenstown, Tiong Bahru, SG5 days ago
Job descriptionSchedule service appointments and manage the service workflow Coordinate with technicians to ensure timely and accurate diagnostics and repairs Keep customers informed of the status of their vehicle throughout the service process Review the service and repairs completed with the customer, ensuring satisfaction To act according to the principles of the core processes of After Sales Monitoring the progress on the repairs / service and keep customer updated of the status on the repairs of their car Provide quotations for repair of customer’s car including body / paint repair jobs Process service orders, invoices, and payments Maintain detailed records of services performed and parts used Communicating with customers for approval to carry out additional repairs on their cars whenever necessary Performs any other ad-hoc duties as assigned by the supervisors Relevant experience in Automotive Industry or with automotive technical knowledge will be an advantage Obtain at least Class 3 Singapore Driving License Attention to detail and a commitment to delivering high level of customer service Knowledge of automotive repair and maintenance Flexibility to adapt to changing technologies and industry trends Strong organizational, multitasking and communications abilities
Roles & Responsibilities
Responsibilities :
- Customer Service
- Listen and document customer concerns and issues with their vehicle
- Provide clear and concise explanations of recommended services and repairs
Service Consultation and Coordination
Administration
Job Requirements :
Tell employers what skills you have
Microsoft Office
Customer Service Operations
Administration
Automotive Repair
Vehicles
Attention to Detail
Driving License
Warranty
Automotive Industry
Customer Satisfaction
Customer Service
Customer Relations
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Service Advisor • D03 Queenstown, Tiong Bahru, SG
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