Working Hours : Mon-Fri 9am-6pm
Job Responsibilities :
- Investigates into Bankers' / Customer's / Business Units' Remittance requests, inquiries and feedback and revert to them with findings within the agreed Service Level Agreements
- Performs daily reconciliation on outstanding investigation cases handled to ensure that all cases are attended to and follow up until complete closure
- Documents all investigation cases handled daily for records, management reporting and performance measurement purposes
- Handles back valuation requests (including waivers) from bankers, reconciliation of nostros accounts etc.
- To perform any ad-hoc tasks as assigned from time to time and / or participate in UAT / projects as and when required
- To participate in team huddle sessions (on rotation basis) sharing on operational process lapses / gaps, the related root causes and implementation plans ; raise any other changes / issues which may impact daily operations etc with objective to drive quality and cohesiveness
- To be involved in regular process reviews to manage risk & control and ensure team's strict compliance to laid down controls and procedures
Requirements :
Able to communicate effectively and work in a team with othersAble to multi-task and manage priorities in a fast-changing environmentPossess strong analytical and problem-solving skillsAble to use design thinking principles to improve and streamline existing processesProficient in the use of MS OfficeMeticulous individual with an eye for detailOnly shortlisted candidates will be notified.
EA No : 99C4599