Talent.com
This job offer is not available in your country.
Student Services Executive

Student Services Executive

FIRSTCOM ACADEMY PTE. LTD.Islandwide, SG
29 days ago
Job description

Roles & Responsibilities

Student Services Executive

  • Working Days : 5 days’ work week, including weekends (rostered based on company’s schedule)
  • Working Hours : 8 : 30am – 6 : 00pm / 9 : 30am – 7 : 00pm / 1 : 00pm – 10 : 00pm
  • Location : Tiong Bahru (Central Plaza) or Woodlands (WoodSquare)
  • Salary Range : $3,000.00 - $4,500.00
  • Position Type : Full-Time Permanent Position (Basic + Performance Bonuses + ALs + Medical and Dental Benefits)

Position Overview :

This role involves managing student inquiries, assisting with course-related administrative tasks, and ensuring a smooth enrolment and post-course experience. You will serve as the primary point of contact for students, addressing their needs promptly and professionally while collaborating with internal teams to maintain high service standards. If you are passionate about providing exceptional customer service and enjoy working in a dynamic, learner-focused environment, we welcome you to join our team and contribute to shaping the future of adult learning.

Key Responsibilities :

  • Liaise with learners, trainers and related departments & organisations to ensure programmes run smoothly
  • Provide support for learners and companies through telephone, emails and walk-ins
  • Ensure smooth daily operational activities
  • Assist in classroom facilitation
  • Preparation of course materials
  • Administrative work (Attendance, Evaluation, Document Filing, etc)
  • Monitor and schedule all trainings to ensure compliance
  • Assist in the company’s continuous improvements and training related areas

    • Requirements :

  • Minimum one year of experience in customer service, telemarketing or related role.
  • Good communication and interpersonal skills with excellent command of written and spoken language
  • Proficient with MS Office
  • Ability to work independently and as part of a team.
  • Adaptable to a fast-paced and changing environment.

    • Location Addresses :

  • Tiong Bahru (Central Plaza) : 298 Tiong Bahru Rd #08-01 Central Plaza Singapore 168730
  • Woodlands (WoodSquare) : 6 Woodlands Square, #07-03 Woods Square Tower 2, Singapore 737737

    • Tell employers what skills you have

    Microsoft Office

    Microsoft Excel

    Classroom

    Ability To Work Independently

    Telemarketing

    Administrative Work

    Interpersonal Skills

    Exceptional Customer Service

    MS Office

    Adaptable

    Compliance

    Team Player

    Customer Service

    Facilitation

    Shipping

    Create a job alert for this search

    Service Executive • Islandwide, SG