Assistant Manager, Sales & Customer Service (East)
People ProfilersSingapore, Singapore30+ days ago
Job descriptionIdentify gaps and recommend enhancements in existing order management, sales coordination, and reporting processes. Act as a key user for ERP and CRM platforms (e.g., SAP B1 and Salesforce), championing digital transformation initiatives. Support the implementation of new sales models or cross-border fulfilment strategies, especially involving international suppliers. Serve as an escalation point for complex customer issues, working cross-functionally to ensure prompt and satisfactory resolution. Develop and maintain strong, long-term relationships with key customers, suppliers, and business partners. Coordinate with regional teams to ensure consistency in customer experience across markets. Oversee the preparation of sales dashboards and performance reports to provide insights for management and commercial teams. Analyse customer buying patterns, stock movements, and sales trends to support decision-making and revenue growth. Support forecasting and budgeting efforts in collaboration with Sales and Finance. Monitor inventory health, manage allocation strategies, and support initiatives to reduce excess or obsolete stock. Collaborate with Procurement and Sales to improve forecasting accuracy and inventory turnover. Ensure alignment with ISO procedures, internal controls, and audit requirements. Lead or participate in continuous improvement projects across the sales operations function. Bachelors degree in Business Administration, Sales, Marketing, Supply Chain, or related field. At least 5-7 years of progressive experience in sales operations, customer service, or order management, including regional exposure. Proven track record of process improvements and stakeholder engagement across departments and cultures. Familiarity with ERP and CRM systems (e.g., SAP B1, Salesforce) is essential. Experience coordinating with international factories or managing drop shipments is highly advantageous. Prior leadership or team supervision experience is preferred. Leadership & People Development : Ability to lead initiatives, mentor team members, and contribute to a high-performance culture. Strategic Thinking : Able to translate operational data into actionable business insights. Stakeholder Engagement : Strong interpersonal and communication skills with internal and external stakeholders across regions. Analytical Acumen : Competent in analyzing sales data, customer behavior, and inventory metrics. Process Orientation : Detail-oriented with a continuous improvement mindset to enhance sales operations.
Industry : Manufacturing Industry
Location : Changi South
Working Hours : Monday - Friday
Good Remuneration Package & Career Progression
Responsibilities :
Strategic Sales & Customer Service Operations
- Lead the end-to-end sales support process, ensuring seamless alignment with commercial objectives and customer satisfaction targets.
- Drive improvements in order processing efficiency, customer communications, and fulfilment strategies.
- Partner with Sales, Marketing, Logistics, and Supply Chain to streamline customer engagement and enhance operational agility.
- Provide mentorship and guidance to junior sales coordinators or customer service staff where applicable.
Business Process & System Enhancement
Customer Relationship & Stakeholder Management
Sales Reporting & Data Analysis
Inventory Optimization & Demand Planning
Compliance & Operational Excellence
Job Requirement :
JOBID : QXR943RR
Please send your updated CV to josie.cha@peopleprofilers.com
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
We regret that only shortlisted candidates will be notified.
EA Personnel : Cha Zi Jing Josie
EA Registration No. : R24124843
People Profilers Pte Ltd
EA Licence Number : 02C4944
Tel : 6950 9756
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Customer Service Assistant • Singapore, Singapore
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