Senior Customer Service Officer

Roles & Responsibilities

Working Hours : Monday to Friday (8.30am to 5.50pm) | Alternate Saturday (8.30am to 12.30pm)

Job Scope :

• Handle all air export-related enquiries and provide timely support to internal and external stakeholders.
• Coordinate with shippers on cargo collection arrangements and other export-related matters.
• Liaise with the Sales team and destination offices for airfreight rate establishment and shipment approval.
• Coordinate with the Finance department on shipments involving COD payments or customers exceeding their credit limit.
• Work closely with the Vendor Management team to organize cargo collection with appointed transport vendors.
• Liaise with the Airfreight Planning team to confirm flight schedules and space availability.
• Coordinate with the Import team on shipments requiring re-export arrangements.
• Liaise with the Permit department for export permit applications and ensure regulatory compliance.
• Coordinate with the Warehouse team on cargo acceptance, release, sorting, packing, and storage requirements.
• Liaise with external vendors for specialized services such as DG (Dangerous Goods) packing, crating, and fumigation.
• Coordinate with the Export Operations team to ensure accurate and timely issuance of shipping instructions.

Job Requirements :

Interested applicants, please contact Leow Pei Qi Josephine | R1440776

Thank you

Tell employers what skills you have

Microsoft Office

Microsoft Excel

Regulatory Compliance

Interpersonal Skills

Supply Chain

Vendor Management

Good Communication Skills

Freight

Communication Skills

Customer Satisfaction

Team Player

Microsoft Word

Customer Service

Shipping

Qi

Customer Service Experience