Roles & Responsibilities
Customer Support
- Respond to customer enquiries across online platforms and email
- Handle returns, refunds, cancellations, and exchanges
- Maintain fast, helpful replies and high customer satisfaction
- Answer phone calls regarding orders or products
E-Commerce Operations
Process order changes, track returns, and update recordsMonitor customer reviews and respond appropriatelyCoordinate with the team to ensure smooth order fulfilmentAssist with packing and shipping during sales periodsPerform any other ad hoc duties or responsibilities as assigned
Requirements
Diploma in Business or a related fieldExcellent verbal and written communication skillsFlexible and willing to support during peak periods or promotional eventsTell employers what skills you have
Microsoft Office
Microsoft Excel
Customer Support
Inventory
Administration
Data Entry
Administrative Support
Customer Satisfaction
Team Player
Microsoft Word