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Senior Project Engineer - D14 Geylang, Eunos, SG

Senior Project Engineer - D14 Geylang, Eunos, SG

TREEVISION PTE. LTD.D14 Geylang, Eunos, SG
18 days ago
Job description

Roles & Responsibilities

Key Responsibilities :

Team Management :

  • Hiring, training, and developing team members.
  • Setting performance goals and conducting performance reviews.
  • Motivating and inspiring the team to achieve targets.
  • Addressing team conflicts and resolving issues.

Customer Service :

  • Ensuring high-quality customer service delivery.
  • Handling escalated customer issues and complaints.
  • Identifying customer needs and expectations.
  • Implementing strategies to improve customer satisfaction.
  • Operational Efficiency :

  • Monitoring team performance and identifying areas for improvement.
  • Streamlining processes and implementing best practices.
  • Utilizing tools and technology to optimize service delivery.
  • Managing team schedules and resource allocation.
  • Quality Assurance :

  • Ensuring adherence to service level agreements (SLAs).
  • Implementing quality control measures.
  • Analyzing customer feedback and implementing necessary changes.
  • Problem Solving :

  • Identifying and resolving technical issues.
  • Troubleshooting system failures and errors.
  • Implementing solutions to prevent recurring problems.
  • Required Skills and Qualifications :

  • Leadership Skills : Ability to lead, motivate, and inspire a team.
  • Communication Skills : Strong verbal and written communication skills.
  • Problem-Solving Skills : Ability to analyze problems and develop effective solutions.
  • Technical Expertise : Knowledge of relevant software and hardware.
  • Customer Service Skills : Empathy, patience, and a customer-centric approach.
  • Organizational Skills : Ability to manage multiple tasks and prioritize effectively.
  • Attention to Detail : Meticulous attention to detail and accuracy.
  • Tell employers what skills you have

    Customer Service Skills

    Troubleshooting

    Streamlining

    Quality Control

    Customer Service Delivery

    Hardware

    Quality Assurance

    Problem Solving

    Service Level

    Attention to Detail

    Team Management

    Communication Skills

    Customer Satisfaction

    Service Delivery

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    Project Engineer • D14 Geylang, Eunos, SG

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