Energy & Power (Construction) Claims Solutions Leader, Asia - MARSH (SINGAPORE) PTE. LTD.

Roles & Responsibilities

We are seeking a talented individual to join our Claims team at Marsh. This role will be based in Singapore. This is a hybrid role that has a requirement of working at least three days a week in the office. The Energy & Power (Construction) Claims Solutions Leader, Asia role is a key leadership position responsible for the proactive management of Asia’s Energy & Power (Construction) claims operations, which includes providing claims advocacy, advisory, and handling services. This role serves as the operational manager for the Regional Energy & Power (Construction) Claims team and the technical manager for all Energy & Power (Construction) Claims teams across the Asia region, supervising the largest and most complex claims. The Energy & Power (Construction) Claims Leader is responsible for leading the advocacy response to major and complex Energy & Power (Construction) claims across Asia. Additionally, the position involves leading claims activities, including designing new or improved claims processes, data and communicating best practices to achieve effective and efficient service delivery. The successful candidate will be expected to build and maintain strong relationships with internal and external stakeholders, such as risk managers, insurers, and adjusters, and to identify and develop opportunities for claims process efficiency in the countries under their remit.

We will count on you to :

• Oversee daily Energy & Power (Construction) claims operations, lead a team of relevant claims advocates, and develop colleagues to achieve internal KPIs and client satisfaction.
• Manage or supervise complex negotiations with insurers to ensure the best possible claim outcomes for our clients.
• Lead the claims insertion and elements of tender and RFP responses for major clients and prospects.
• Direct and collaborate with regional and country leadership to innovate, identify, and execute new revenue models for Energy & Power (Construction) claims advocacy, where appropriate.
• Provide oversight for implementing optimal role-cost-location alignment within the country through workflow management systems.
• Design and evaluate claims operations processes and strategies while managing the impact and delivery of change to achieve team operational goals and maximize process efficiencies.
• Maintain and develop strong relationships with regional and country advocacy teams to drive claims operations changes within Marsh.
• Lead efforts to improve claims processing efficiency across the region by synthesizing best practices and identifying opportunities for enhanced efficiencies, including facilitating claims fast-tracking opportunities between clients, insurers, and adjusters to improve departmental efficiency.
• Challenge existing practices and develop innovative solutions related to departmental risks, operational controls, and efficiency initiatives to contribute to the effective management of shared operations.
• Contribute to profitable growth by providing risk insights, information, and trends to Business Unit / Client Executives or clients as needed.
• Evaluate escalated claims process issues of high complexity affecting direct reports (and potential secondary reports) and provide resolution or escalate further to ensure effective outcomes.
• Design, evaluate, and approve operational controls in accordance with established business policies and procedures to ensure alignment with Marsh Global standards.

What you need to have :

What makes you stand out :

Why join our team :

Tell employers what skills you have

Leadership

Claims Management

Brokerage

Construction

Energy plant

Workflow Management

Advocacy

Power Plants

Systems Design

People Management

Service Delivery