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Call Centre Officers (Many Vacancies) - OAKTREE CONSULTING
OAKTREE CONSULTINGD06 Beach Road, High Street, SG7 days ago
Job descriptionDiploma / NITEC / GCE ‘O' Level or equivalent Minimum C5 for English O level Preferably with 1 to 2 years of working experience in call centre environment and / or service related industry Pleasant disposition with good communication skills Fluency in a second language Computer literate and good typing skills Position applying for Current remuneration Expected remuneration Notice period
Roles & Responsibilities
Outbound Call Associate
- Proactive contact and engage customers to gather critical information through survey activities
- Meet and achieve the individual and company’s key performance indicators
- Acquire a strong knowledge of the products and services, culture and processes
- Provide quality customer service and prompt follow-up to customers over the phone and / or email
- Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
- Resolve customer queries efficiently and escalate issues promptly
- Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
- Other duties as assigned by Team Lead and / or Branch Head
Requirements
Special Knowledge or Skills :
Please submit resumes to john@oaktree.com.sg with the following details in MS Word format :
John Goh Meng Chye
EA License No : 06C4642
EA Reg No : R1102621
We regret that only shortlisted candidates will be notified.
Tell employers what skills you have
Microsoft Office
Microsoft Excel
Financial Management
Interpersonal Skills
Ships
Supervisory Skills
Vessel Operations
Data Entry
MS Word
Good Communication Skills
Freight
Communication Skills
Customer Satisfaction
Statistics
Team Player
Microsoft Word
Customer Service
Disposition
Shipping
Customer Service Experience
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Officer Call Centre • D06 Beach Road, High Street, SG