Receptionist

Job Description

Keyresponsibilities :

• Understand the clear global, regional, and local visionsfor end user experience and how that translates to service deliveryareas on the site.
• Be visible and known torespective businesses and staff as the main building point ofcontact.
• Regular business engagement sessionsto fully understand business needs and work profiles to ensuresuccess.
• Promote regular colleague engagement(meet and greet) and provide to end user support based on theirneeds (human engagement) and provide a personal level ofservice.
• Coordinating with HR to supportcommunity / social involvement in the space from both businessgroups and local community perspectives.
• Proactively detect and report issues that can impactD&I.
• Keep teams focused on the criticalcomponents of workplace and building services to drive colleaguesatisfaction and the desired business results.
• Reinforce agreed protocols for the site and escalatepersistent issues to FM Operations.
• Staycurrent on technology deployed within the workplace and attendtraining to facilitate assisting end-users with any queriesincluding directing them to the correct support team.
• Provide insights to FM Operations of how staff are usingthe space.
• Host and promote staff engagementsessions (including but not limited to FM Operations scope,workplace experience, effectiveness, and sustainabilityinitiatives) for staff to discuss current issues related toWorkplace Experience.
• Support periodicWorkplace Experience feedback opportunities to gain insights andprovide a continuous feedback loop as to staffsentiment.
• Ensure quality standards are metfor all Workplace Services and issue corrective actions whereservice quality or experience levels fall short ofexpectation.
• Undertake proactive siteinspections and floor walks (including but not limited to; workareas, collaboration space, meeting rooms, kitchenettes, employeerestaurants, social areas); and provide feedback to the appropriateperson where there are shortcomings or examples of goodpractices.
• Proactively raise work orders usingthe CMMS to ensure issues and opportunities to improve are logged,tracked, and addressed in a timely manner.
• Communicate and document internal protocol enhancements,successes, and best practices.
• Welcome newhires, new colleagues and visitors and provide orientation tours inconjunction with Reception and Lobby Experience whereappropriate.
• Ensure seamless and effectivecommunication for any meetings or events.
• Ensure all signage and messages are current and relevantincluding Wayfinding / Orientation and floor maps.
• Support and oversee the meeting room booking system,encompassing booking all forward and same day reservations,cancellations and / or amendments to bookings as per staffrequests. Provide feedback where there are repeated "no shows" toensure space utilization is maximized.
• Supportand oversee the role of Concierge where applicable.
• Act as a point of contact for building informationrequests, escalations, and feedback. Assist and handle any buildingrelated end-user inquiry where required and be responsible forproviding status updates to close the loop and ensure end-usersatisfaction (examples include but are not limited to AV and othertechnology inquires, meeting room booking, service deliverycomplaints, Food and Beverage Services, lockers, recreationfacilities). Ensure accountable party receives the complaints,escalations, or inquiries.
• Work closely withthe FM Operations and Strategic Occupancy Planning teams tounderstand building and space utilization and provide timelyinsights and feedback as to how to improve and make the portfoliomore efficient.
• For offices with Unassigned orActivity Based Working environments : Proactively communicateetiquette and protocols and encourage respective colleague andvisitor behaviors appropriate to space being used.
• Provide feedback and insights as to behavioral trends andopportunities to enhance experience and workplaceeffectiveness.
• Support and promote alternativeways of working to facilitate a collaborative workingenvironment.

Qualificationsand Additional Requirements :