12 Months Customer Service Agent (Call Centre) #NJN

Roles & Responsibilities

Eunos

Monday – Friday 9am – 6pm

Job Scope

• Attend to enquiries and requests from phone calls / emails in a professional and prompt manner
• Update complete and accurate information on customer interaction in the Customer RelationshipManagement (CRM) system
• Ensure effective and timely follow-up as promised to customers
• Alert management of issues and concerns that require escalation for complete resolution
• Prepare effectively and accurately requests including but not limited to policy summary,premium paid, beneficiary information

Requirements

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Tell employers what skills you have

Customer Service Oriented

Microsoft Office

Quality Management

Customer Interaction

Customer Relationships

Administration

Good Communication Skills

Customer Satisfaction

Customer Service

Case Management

Customer Orientation

Able To Work Independently

Call Center