Assistant Housekeeping Manager

An exciting opportunity has arrived at The Garcha Group,

Singapore's luxury boutique hotel group with four hotels in

Singapore, all of which are franchised under Marriott

International-the world's largest and most prestigious hotel

company.

Marriott

Hotels :

• Duxton Reserve

Singapore, Autograph Collection

Reserve Singapore, Autograph Collection

Vagabond Club, a Tribute Portfolio Hotel

Serangoon Club, a Tribute Portfolio

Hotel

Restaurants &

Bars :

(Duxton Reserve)

Isabel Bar, Officers' Mess Polo Bar (Maxwell

Reserve)

Sharab aur Kebab (The Vagabond Club)

(The Serangoon House)

Garcha Group

Benefits :

Marriott hotel, you, your parents or parents-in-law, children,

spouse / domestic partner, and siblings are eligible for discounts on

F&B and room rates in 8,700+ hotels

worldwide

you have access to the "Global Learning + Development" tool which

creates for you personalised learning experiences designed to help

you thrive in your Marriott career journey

Comprehensive health insurance plan

yearly staycation including all meals and beverage (incl.

alcoholic) in any of the four Garcha Group hotels in

Singapore

Garcha Group restaurants and bars and all Marriott

hotels

SUMMARY : Responsible

for the daily shift operations of Housekeeping and Internal

Laundry. Directs and works with employees to ensure property

guestrooms, public space and employee areas are clean and well

maintained. Completes inspections and holds people accountable for

corrective action. Position assists in ensuring guest and employee

satisfaction while maintaining the operating budget. Coordinates

the housekeepers and works as a team, creating a positive

environment.

TASKS &

RESPONSIBILITIES : Managing

Housekeeping Operations

Ensures guest room status is communicated to the Front

Desk in a timely and efficient manner.

Works

effectively with the Engineering department on guestroom

maintenance needs.

Supervises the property

general cleaning schedule.

Obtains list of

rooms to be cleaned immediately and list of prospective check-outs

or discharges to prepare work assignments.

Supervises daily Housekeeping shift operations and

ensures compliance with all housekeeping policies, standards and

procedures.

Assists in the ordering of

guestroom supplies, cleaning supplies and uniforms.

Supports and supervises an effective inspection program

for all guestrooms and public space.

Communicates areas that need attention to staff and

follows up to ensure understanding.

Ensures

all employees have proper supplies, equipment and

uniforms.

Plan the staff needs to support the

team

Managing

Departmental Costs

Participates in the management of the department's

controllable expenses to achieve or exceed budgeted

goals.

Understands the impact of department's

operations on the overall property financial goals and objectives

and manages to achieve or exceed budgeted

goals.

Ensuring

Exceptional Customer Service

Responds to and handles guest problems and

complaints.

Strives to improve service

performance.

Empowers employees to provide

excellent customer

service.

Conducting

Human Resources Activities

Participates as needed in the investigation of employee

accidents.

Supervises staffing levels to

ensure that guest service, operational needs, and financial

objectives are met.

Ensures employees

understand expectations and parameters.

Ensures property policies are administered fairly and

consistently, disciplinary procedures and documentation are

completed according to Standard and Local Operating Procedures

(SOPs and LSOPs) and support the Peer Review Process.

Observes service behaviors of employees and provides

feedback to individuals.

Uses all available on

the job training tools to train new room attendants and provide

follow-up training as necessary.

Participates

in the employee performance appraisal process, providing feedback

as needed.

Assists as needed in the

interviewing and hiring of employee team members with the

appropriate skills.

Supports a departmental

orientation program for employees to receive the appropriate new

hire training to successfully perform their job.

Participates in employee progressive discipline

procedures.

MANAGEMENT

COMPETENCIES

Leadership

Adaptability - Determines

how change impacts self and others; displays flexibility in

adjusting priorities; and communicates both the reasons for change

and how it impacts the workplace.

Communication - Customizes

approach to conveying complex information and ideas to others in a

convincing and engaging manner; appropriately interprets verbal and

non-verbal behavior; and models active listening to ensure

understanding..

Problem Solving

and Decision Making - Models and coaches others on

breaking complex issues into manageable parts, identifying and

evaluating alternatives and their implications before making

decisions, and involving and gaining agreement from others when

making key decisions.

Professional Demeanor -

Exhibits behavioral styles that convey confidence and command

respect from others; makes a good first impression and represents

the company in alignment with its

values.

Managing

Execution

Building and Contributing to

Teams - Leads and participates as a member of a team

to move the team toward the completion of common goals while

fostering cohesion and collaboration among team members.

Driving for Results - Sets

high standards of performance for self and / or others; assumes

responsibility for work objectives; initiates, focuses, and

monitors the efforts of self and / or others toward the

accomplishment goals; proactively takes action and goes beyond what

is required.

Planning and

Organizing - Gathers information and resources

prioritizes and arranges work requirements for self and / or others

to accomplish goals and ensure work is

completed.

Building

Relationships

Coworker Relationships -

Interacts with others in a way that builds openness, trust, and

confidence in the pursuit of organizational goals and lasting

relationships.

Customer

Relationships - Develops and sustains relationships

based on an understanding of customer needs and actions consistent

with the company's service standards.

Global Mindset - Supports

employees and business partners with diverse styles, abilities,

motivations, and / or cultural perspectives; utilizes differences to

drive innovation, engagement and enhance business results; and

ensures employees are given the opportunity to contribute to their

full

potential.

Generating

Talent and Organizational

Capability

Organizational Capability -

Evaluates and adapts the structure of team assignments and work

processes to best fit the needs and / or support the goals of an

organizational unit.

Talent

Management - Provides guidance and feedback to help

individuals develop and strengthen skills and abilities needed to

accomplish work

objectives.

Learning

and Applying Professional

Expertise

Applied Learning - Seeks and

makes the most of learning opportunities to improve performance of

self and / or others.

Business

Acumen - Understands and utilizes business

information to manage everyday operations and generate innovative

solutions to approach team, business, and administrative

challenges.

Technical

Acumen - Understands and utilizes professional

skills and knowledge in a specific functional area to conduct and

manage everyday business operations and generate innovative

solutions to approach function-specific work challenges

Cleaning Materials, Equipment, and

Techniques - Knowledge of use, handling, storage,

and disposal of cleaning chemicals and equipment (including

Material Safety Data Sheet requirements), and use of personal

protective equipment.

Housekeeping Tracking and

Inventory - Knowledge of inventory and purchasing

policies, procedures, and best practices.

General Housekeeping -

Knowledge of procedures, policies and techniques for cleaning all

public areas, trash handling and removal, room item replenishment

and placement, treatment of room damage and stain removal, use of

cleaning supplies, floor care and maintenance, general housekeeping

codes, cart care, uniform control, inventory management, room

status change systems and opening and closing of the house. Ability

to use general housekeeping codes to indicate room

readiness.

EIWO (Everything In

Working Order) - The ability to inspect and identify

guest room components (e.g., light bulbs, remote control, air

conditioning units, toilets, appliances, vacuums) for functional

deficiencies. This includes reporting procedures.

Environmental Sustainability

reuse natural resources such as bed linen and towel re-use

programs.

Preventative

Maintenance - Knowledge of general cleaning programs

and policies to extend the life of materials and areas. For

example, knowledge of carpet, tile, and floor care including daily

cleaning, heavy extraction, and interim

cleaning.