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F&B Commis Waiter

F&B Commis Waiter

PHOENIX OPCO PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG
21 days ago
Job description

Roles & Responsibilities

The Scope :

A F&B Commis Waiter is responsible for seating guests and managing table set-ups to deliver excellent Guest experience while working to achieve departmental targets. Responsible for anticipating the needs of attending patrons, maintain the established standard of service, and to adhere to the policies and procedures of the hotel.

Job Responsibilities :

  • Anticipate and attend to guest’s needs and desires immediately
  • Maintain your self-appearance in accordance with the hotel’s grooming standards
  • Ensure that a high product standard and consistency is maintained all of the time
  • Acquire a full knowledge of the hotel’s food and beverage service policies and procedures
  • Ensure the table and seating arrangement remains organized
  • Maintain superior levels of food and beverage service to hotel guests
  • Maintain a harmonious relationship with other members of the service team
  • Clear plates, glassware, and any other unnecessary items from your outlet
  • Up-sell with latest departmental incentives
  • Manage guest queries in a timely and efficient manner
  • Ensure that all areas are stocked in accordance with established par level
  • Ensure compliance of brand standards
  • Strive to achieve departmental targets
  • Ensure cleanliness of work areas
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Comply with local licensing laws
  • Adhere to all established cashiering policies and procedures
  • Ensure the protection and maintenance of all operating equipment
  • Assist other departments wherever necessary and maintain good working relationships

Qualification :

  • Minimum Secondary 4 education with GCE ‘O’ level credits in a minimum 3 subjects
  • Valid WSQ Basic Food Hygiene certification
  • Experience :

  • At least 3 years’ experience working in the Food & Beverage industry or similar capacity
  • Have a high standard of hospitality and service standard
  • Key Competencies :

  • Able to work under pressure in a fast-paced environment
  • Great organizational skills with the ability to multi-task
  • Strong verbal and written communication skills
  • Proven objection handling, prospecting and negotiation skills.
  • Reliable, focused, and detail-oriented
  • Tell employers what skills you have

    Negotiation

    Ability to Multitask

    Licensing

    Legislation

    Attentive

    Compliance

    Cashiering

    Food Service

    Customer Services

    Hospitality

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    Waiter • D01 Cecil, Marina, People’s Park, Raffles Place, SG

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