Assistant Manager (Floor) - Manhattan Bar (Conrad Singapore Orchard)

Hilton Worldwide, Inc.Singapore, Singapore, Singapore

16 days ago

Job description

Overview

Assistant Manager (Floor) - Manhattan Bar (Conrad Singapore Orchard) (HOT0C096)

Work Location : Conrad Singapore Orchard, 1 Cuscaden Rd, Singapore

With thousands of hotels in over 100 countries and territories, Hilton offers opportunities to delight guests and team members. This description outlines the responsibilities and qualifications for the Assistant Manager (Floor) role at Manhattan Bar, in line with Conrad standards and Hilton policies.

What will I be doing?

Assist the Operations Manager in achieving the monthly budget
Ensure grooming standards are met and maintained, demonstrating a professional image for guests
Always be present in operations during the “golden time”
Monitor the training calendar and employee development to promote a climate of enthusiasm and encouragement
Respond proactively to guest queries and ensure appropriate action is taken in the absence of the manager, with effective communication
Ensure guest satisfaction is monitored and, where appropriate, rectified during their meal experience
Bid guests farewell ensuring satisfaction and encouraging repeat visits
Ensure the restaurant is properly staffed to par at all times
Prepare the duty roster on a weekly basis
Complete the Attendance Report for payroll purposes
Guide guests in organising private events in the restaurant
Conduct departmental orientation for all new team members
Carry out any other reasonable duties and responsibilities as assigned
The Management reserves the right to make changes to this job description at its sole discretion and without advance notice

What are we looking for?

Reading, writing and oral proficiency in English

Willing to work a flexible schedule and holidays

Be a self-motivator and a motivator of others

Work in a safe, prudent and organized manner

Have an in-depth knowledge of food and preparation

Have an in-depth knowledge of wine

Be able to relate to all levels of guests and management

Have a minimum of 3 years’ experience in a similar position, preferably in a luxury environment

Have the ability to handle multiple tasks at one time

Have excellent communication and organization skills

Be able to consistently delight and satisfy guests

Have the ability to handle guest requests in a detailed manner

Must have excellent attention to detail and extensive service knowledge

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. Our Team Members are at the heart of it all!

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Bar Manager • Singapore, Singapore, Singapore