Customer Service Officer (Contact Centre) - Islandwide, SG

Roles & Responsibilities

Role

Customer Service Officer (Contact Centre)

Job Responsibilities & Duties

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project), within Service Levels and to deliver pleasant Customer Experiences
• Follow-up on all outstanding incidents / cases
• Logged all calls reported into the case management system.
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.

The following would depend on the experience of the candidate and on need basis :

Minimum Qualification :

Diploma in IT or Business or related discipline

Minimum Years / Type of Experience :

Contract Period

6 months (renewable based on performance & project needs)

Working Hours

Able to work staggered office hours on rotation and 5.5-day work per week (alternate Saturdays and 5th Saturdays)

Staggered office hours for Mon to Fri : 9 am – 6 pm

Staggered office hours for Saturday : 9 am – 1 pm

Interested Candidates - Apply here or share your CV to jules@tangspac.com | EA License : R24121283

Tell employers what skills you have

Ability to Multitask

Microsoft Office

Microsoft Excel

Ticketing

Interpersonal Skills

Good Communication Skills

Freight

Writing

Communication Skills

Customer Satisfaction

Team Player

Microsoft Word

Customer Service

Case Management

Shipping

Customer Service Experience