Operations Manager (Seafood/Retail)

about the company
Our client is a market leading retailer with an extensive network of stores. They are a pillar of the food supply chain, committed to delivering high-quality fresh produce to the community. They are currently looking for a technical expert to drive the quality standards of their high-value chilled protein categories.

about the job

This is a strategic downstream role focused on the operational performance of high-sensitivity, chilled categories. Rather than a traditional lab-based QA position, you will be the Technical SME (Subject Matter Expert) who ensures that high-value proteins maintain peak integrity from the point of receipt to the retail shelf.

• Operational Excellence: Define and implement SOPs for the handling, storage, and display of chilled products to maximize shelf-life and reduce shrinkage/waste.
• Technical Bridge: Act as the technical advisor to Category Managers and Store Operations to ensure product specifications meet the highest quality and safety standards.
• Cold Chain Integrity: Monitor and optimize the end-to-end cold chain, identifying temperature abuse points and implementing corrective actions.
• Store Empowerment: Support and train retail store teams on merchandising standards, stock rotation, and waste control metrics.
• Data-Driven Improvement: Track key performance indicators (KPIs) such as spoilage rates, customer complaints, and audit scores to drive continuous improvement pilots.

skills and experience required

• Bachelor's Degree in Food Science, Microbiology, Food Technology, or a related technical field.
• At least 5 years of experience in a technical, QA, or operations role within the fresh food/protein industry (Retail, Food Processing, Food Manufacturing).
• Deep understanding of the biological and technical requirements for chilled proteins (shelf-life extension, temperature control, and microbiology).
• Strong analytical skills with a focus on Retail Performance metrics like waste reduction and inventory optimization.
• Proven ability to influence and train cross-functional teams, particularly in a retail store or warehouse environment.
• Proficiency in MS Excel and experience with retail inventory platforms (e.g., SAP or Oracle) is highly preferred.

To apply online please use the 'apply' function, alternatively you may contact Florence Pang via LinkedIn https://www.linkedin.com/in/florence-pang-14742515a/ or email at florence.pang@randstad.com.sg

(EA: 94C3609/ R25139901)