Customer Service Executive (Marine & Logistics)

Roles & Responsibilities

Job Duties :

• Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
• Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders)
• Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
• Coordination with booking agents or ship operators for status of supply schedule / vessel loading
• Collaborate closely with the planner to ensure timely supply and coordination
• Tally overall order received at the end of day to ensure all order is not missed out
• Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
• Closing of job orders for billing once job is completed
• Handle customer complaints, provide appropriate solution and alternatives
• Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction

Requirement :

EA License No : 19C9611

EA Personnel Reg No : R1433735 Teng Wei Mun (Celest)

Tell employers what skills you have

Microsoft Office

Microsoft Excel

Customer Experience

Interpersonal Skills

Inventory

Administration

Planner

SAP

Adaptability

Freight

Communication Skills

Customer Satisfaction

Team Player

Customer Service

Shipping

Customer Service Experience