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Assistant Technical Services Manager

Assistant Technical Services Manager

JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTDIslandwide, SG
4 days ago
Job description

Roles & Responsibilities

Job Description

This role supports the South East Asia (SEA) and Australia & New Zealand (ANZ) Technical Services Manager in driving operational excellence, governance, and consistency across a multi-country portfolio. The specialist will be instrumental in ensuring all in-country Technical Services teams meet the highest standards of safety, compliance, and efficiency for critical building infrastructure, aligning local operations with regional and global standards.

This position is a crucial link between the Regional Manager and the local site teams, providing hands-on support for reporting, audit preparation, vendor performance tracking, and the rollout of regional strategic initiatives.

What this job involves :

1. Regional Governance and Performance Management

  • Performance Monitoring : Assist the Regional Technical Services Manager in tracking, consolidating, and analysing key performance indicators (KPIs) and service level agreements (SLAs) across all SEA & ANZ countries.
  • Reporting & Analytics : Prepare and consolidate high-quality monthly management reports (MMRs) for the Technical Services portfolio, highlighting regional progress, achievements, risk exposure, and continuous improvement opportunities for presentation to regional and global stakeholders.
  • Compliance & Risk : Support the implementation and auditing of regional governance frameworks, EHS (Environmental, Health, and Safety) programs, and critical risk management protocols across all sites in the portfolio.
  • Standardization : Drive the consistent application of technical best practices, operational procedures, and engineering maintenance standards (PPM) in line with JLL and client policies across the various local teams.

2. Operational & Project Support

  • Emergency & Incident Support : Act as a critical support point during major regional incidents or emergencies, assisting the Regional Manager in coordinating communications, resources, and reporting across affected countries.
  • Regional Program Rollout : Facilitate the rollout and tracking of regional initiatives, including the JLL EOS Critical Maintenance Operations (CMO) program, energy-saving initiatives, and sustainability efforts.
  • Continuous Improvement : Proactively identify and recommend opportunities for process, efficiency, and cost improvements within the Technical Services function across the region and assist local teams in implementing change.
  • Digital Buildings Support : Support the implementation and effective utilisation of digital building management systems (BMS), IOT-based systems, and asset management platforms (CMMS) across the regional portfolio.

    • 3. Vendor and Stakeholder Coordination

  • Vendor Performance Oversight : Monitor and report on the performance of technical services vendors across the region, ensuring contractual compliance, quality of service delivery, and timely documentation submission.
  • Financial & Budget Support : Assist the Regional Manager with the preparation of annual operating budgets, tracking monthly financial performance, analysing variances, and supporting the contract renewal and sourcing process for regional vendors.
  • Stakeholder Engagement : Foster strong, collaborative relationships with in-country Site Services Managers, local Technical Leads, and regional client stakeholders to ensure alignment and support for technical service delivery.
  • Audits : Coordinate the collection of documentation and provide support for internal and external audits related to technical services, financial processes, and compliance requirements.

    • 4. Leadership and Team Development

  • Coaching & Mentoring : Act as a resource for in-country Technical Leads, providing guidance, training, and support to elevate their operational delivery and knowledge of regional standards.
  • Culture : Actively promote an environment that supports collaboration, continuous learning, and a relentless focus on zero-downtime operations and safety.
  • Flexibility : Must be available to manage urgent call-outs and support out of normal working hours where regional time zone differences or emergency situations require it.
  • Travel : Ability to travel periodically within the SEA & ANZ region to conduct site visits, quality audits, and support major project rollouts or site shutdowns.

    • Sound like you? To apply you’ll need to be :

    Experienced in Technical Services Management

  • A minimum of 4 years of proven experience in engineering or technical services delivery within a facilities management or critical environment setting.
  • Minimum of 2 years experience in a multi-site, coordinating, or regional support role, preferably within a multinational environment.
  • Mandatory professional qualification or Diploma in Engineering (Electrical, Mechanical, or equivalent technical field).
  • Demonstrated experience with managing the full lifecycle of Planned Preventative Maintenance (PPM) programs and critical building systems (e.g., UPS, Generator, HVAC, Fire Protection).

    • A Highly Analytical and Strategic Communicator

  • Analytical Skills : High level of attention to detail combined with strong analytical capabilities to interpret complex performance data and translate qualitative / quantitative information into actionable strategic deliverables.
  • Communication : Excellent verbal, written, and presentation skills (in English) with the ability to articulate complex technical issues clearly to both technical teams and senior regional non-technical stakeholders.
  • Administration : Strong PC literacy and advanced proficiency in data management tools (e.g., Google Sheets / Excel) for reporting, budget tracking, and data integrity assurance.
  • Problem Solver : Proven ability to work autonomously, be decisive, and demonstrate sound judgment in ambiguous or high-pressure situations, often involving time-critical systems across different countries.

    • A Dedicated Collaborator

  • Stakeholder Management : Impeccable people skills and proven ability to interact effectively with a diverse range of stakeholders, from site-level technicians to senior client and regional leadership.
  • Adaptability : Highly organized with exceptional time management skills, capable of prioritising work and adapting quickly to the fast-paced, high-volume environment of a dynamic region.
  • Growth Mindset : A self-starter with a demonstrable passion for quality and continuous improvement initiatives.

    • Tell employers what skills you have

    Mentoring

    Sustainability

    Budgets

    Analytical Skills

    Data Management

    HVAC

    Electrical

    Technical Services

    Adaptability

    Compliance

    Audits

    Presentation Skills

    Stakeholder Management

    Service Delivery

    EHS

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