Community support Specialist

Job description

Job Title : Community Support Specialist

Department : Operations

Location : Remote

Schedule : Variable (Mon–Thu or Tue–Fri)

Key Responsibilities

Respond to community inquiries through Zendesk.

Develop an expert-level understanding of our platform and tools.

Maintain performance and quality goals set by your manager.

Identify, verify, and escalate bugs or technical issues through the correct channels.

Escalate sensitive or complex cases to subject matter experts.

Qualifications

Previous experience in customer service, ideally within an online platform.

Strong written communication skills with the ability to provide clear, empathetic support via email.

A positive, solutions-focused attitude and a passion for helping people.

A collaborative mindset and team-oriented approach.