Operations Executive

The Operations Executive is responsible for managing and overseeing all day-to-day operational activities, ensuring that every project is completed efficiently, safely, and on time. This role requires strong leadership, communication, and problem-solving skills, as well as the ability to handle customers professionally and manage multiple projects under pressure.

Key Responsibilities :

1.⁠ ⁠Customer & Site Management

Serve as the main liaison between clients and the company throughout the project.

Provide excellent customer service, maintaining professionalism and responsiveness at all times.

Handle client feedback, site issues, and ensure customer satisfaction upon project completion.

2.⁠ ⁠Project Coordination & Scheduling

Plan, create, and update daily project schedules for all ongoing and upcoming sites.

Coordinate manpower allocation efficiently to achieve the shortest completion time with available resources.

Ensure workers follow project timelines or complete works ahead of schedule.

Submit daily progress updates to the Managing Director.

3.⁠ ⁠Materials & Procurement Coordination

Conduct materials calculation for each project based on scope and submit requirements to Admin for procurement.

Track delivery and usage of materials to ensure proper planning and minimal wastage.

Work closely with the Admin and Procurement departments to ensure smooth material flow to site.

4.⁠ ⁠Site Supervision & Quality Control

Carry out daily site supervision to ensure workmanship, cleanliness, and safety compliance.

Inspect works for quality assurance and ensure standards meet company and client expectations.

Address on-site issues promptly and ensure corrective actions are taken without delay.

5.⁠ ⁠Troubleshooting & Problem Solving

Handle on-site challenges effectively through strong analytical and troubleshooting skills.

Anticipate potential delays or problems and make swift, practical decisions to maintain progress.

Coordinate with Sales, Admin, and Management to resolve operational bottlenecks.

6.⁠ ⁠Reporting & Administrative Duties

Maintain accurate records of daily work progress, manpower allocation, and site documentation.

Prepare weekly progress reports and improvement recommendations for management review.

Support the MD in operational planning, follow-ups, and any ad-hoc duties assigned.

Requirements :

Minimum Diploma or relevant experience in Operations, Construction, or Project Management.

Must possess a valid Class 3 driving licence and own a motorbike for work.

(Transport allowance will be provided.)

6-day work week (Monday to Saturday, 9 : 00 AM – 6 : 00 PM)

Sunday OT may be required depending on project schedule.

Proficient in Microsoft Word and Excel for daily reporting, scheduling, and documentation.

Strong customer handling, interpersonal, and communication skills.

Fluent in English; proficiency in Mandarin and Malay is a bonus.

Excellent problem-solving and troubleshooting abilities.

Highly organized, able to multi-task, and capable of working well under pressure.

Positive working attitude and keen to learn and grow with the company.

Malaysians are welcome to apply.

Additional Information :

Transport allowance provided (for use of personal motorbike).

Training and mentorship will be provided.

Career progression opportunities based on performance and initiative.