Director of Technical Support, Google Cloud, APAC

Director of Technical Support, Google Cloud, APAC

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We are seeking a highly strategic and customer‑centric Director to lead our High Touch Support group in Singapore. You will be responsible for building and leading high-performing teams, fostering strong cross‑functional partnerships, and ensuring exceptional customer experiences for our Cloud products. This is a customer‑facing role that requires interactions in Mandarin with local stakeholders.

This role will have a critical business impact, particularly in light of the Cloud’s rapid business growth in the region. The role demands not just operational oversight but the development and execution of a comprehensive support strategy aligned with Cloud Support’s long‑term vision, directly impacting product adoption and commercial success. You'll be expected to act as a thought leader and convert externally, influence engineering leadership on portfolio health, and lead innovation to improve support processes.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise‑grade solutions that leverage Google’s cutting‑edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Minimum Qualifications

• Bachelor’s degree in Engineering, Computer Science, or equivalent practical experience.
• 15 years of experience in engineering.
• Experience in providing support services.

Preferred Qualifications

Responsibilities

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Seniority Level

Director

Employment Type

Full‑time

Job Function

Project Management, Consulting, and Engineering

Industries

Information Services and Technology, Information and Internet

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