Roles & Responsibilities
The Output Management Manager role is responsible for the administration of the Output Management systems and UOB’s printing / enveloping vendor. The role is under the prerogative of Group Service Operations belonging to Group Infrastructure and Platform Services under Technology and Operations. Its primary responsibilities include the following :
- Oversees the daily operations for Output Management systems and printing / enveloping vendor.
- Liaise and coordinate Output Management requirements to the different groups and users subscribed to the Output Management systems and printing / enveloping vendor.
- Perform administration functions on the different Output Management systems namely Report2Web (R2W) and Remote Print Manager (RPM) systems.
- Perform 24x7 on-call support for trouble shooting and problem determination on Output related incidents and problems pertaining (but not limited) to administration and support.
- Perform onsite / offsite weekend support for maintenance, patches, upgrades, etc. of the Output Management systems including, but not limited to Output Management systems deployed at the vendor site.
- Perform administration of vendors and contribute ideas in streamlining processes to facilitate smooth implementation of initiatives.
- Participate in audit, risk, and compliance review involving Output Management systems and print operations.
Automation, Program Development, and Infrastructure Support
Assess departmental automation needs and identify solutions to eliminate repetitive tasks and manual interventions.Develop and maintain existing scripts and programs to automate Output Management operational processes.Perform technical evaluation and analysis of existing and new systems and assess their potentials for automation / implementation.Continually improve the end to end infrastructure design and flow of the R2W system and printing / enveloping process by working with vendor, technical support and operation teams (internal and external)Integrate GenAI capabilities to new and existing Output Management processes.Project Management
Perform project management role on Output Management driven projects and initiatives.Participate in projects and initiatives requiring / involving Output Management support.Job Requirements :
At least 5 years experience preferably working in a bank Data Centre Operations environment in the area of Output Report Distribution and Print Operations.Possess an understanding of network, database, and Windows platforms necessary in troubleshooting issues related to Output Management systems.Competent in resolving technical and access related issues in network, database and Windows environments.Knowledgeable in Windows infrastructure and other technologies like Active Directory (AD), Domain Name Servers (DNS), MS Clustering, MS SQL.Knowledgeable in Tomcat and Internet Information Services (IIS) application and web server components.Knowledgeable in Windows programming / scripting, Power Shell, Visual Basic, C# and Python.Knowledgeable in the Microsoft suite of products such as Excel, Word, and Power Point.Knowledge in statements printing and enveloping operations is a big advantageKnowledge in R2W and RPM systems is a big advantage.Knowledge in Windows infrastructure and other technologies like Network Load Balancer and Virtual Machine (VM) is an advantage.Knowledge in Unix scripting and Java programming is an advantage.Knowledge in Unix and AS400 is an advantage.Tell employers what skills you have
Program Development
Streamlining
As400
Active Directory
Scripting
Unix
Tomcat
Project Management
Visual Basic
Interventions
Windows
Java
C#
Infrastructure Support
Technical Support