Customer Service Specialist

Roles & Responsibilities

Customer Service Specialist

• Working Days : 5 days’ work week, including weekends (rostered based on company’s schedule)
• Working Hours : 8 : 30am – 6 : 00pm / 9 : 30am – 7 : 00pm / 1 : 00pm – 10 : 00pm
• Location : Tiong Bahru (Central Plaza) or Woodlands (WoodSquare)
• Salary Range : $3,000.00 - $4,500.00
• Position Type : Full-Time Permanent Position (Basic + Performance Bonuses + ALs + Medical and Dental Benefits)

Position Overview :

This role involves managing student inquiries, assisting with course-related administrative tasks, and ensuring a smooth enrolment and post-course experience. You will serve as the primary point of contact for students, addressing their needs promptly and professionally while collaborating with internal teams to maintain high service standards. If you are passionate about providing exceptional customer service and enjoy working in a dynamic, learner-focused environment, we welcome you to join our team and contribute to shaping the future of adult learning.

Key Responsibilities :

Requirements :

Location Addresses :

Tell employers what skills you have

Microsoft Office

Microsoft Excel

Classroom

Ability To Work Independently

Telemarketing

Administrative Work

Interpersonal Skills

Exceptional Customer Service

MS Office

Adaptable

Compliance

Team Player

Customer Service

Facilitation

Shipping