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Operations Executive / Senior Operations Executive

Operations Executive / Senior Operations Executive

HMI ONECARE PTE. LTD.Islandwide, SG
7 days ago
Job description

Roles & Responsibilities

Key Responsibilities :

1. Operational Management :

  • Contribute to daily operations, ensuring efficiency and productivity.
  • Implement and monitor operational processes and procedures.
  • Identify areas for improvement and implement changes.

2. Staff Management :

  • Assist and Support staff, providing guidance and feedback (Will be working with MHC Call Centre)
  • Foster a positive and productive work environment.

    • 3. Quality and Compliance :

  • Ensure compliance with regulatory requirements and industry standards.
  • Implement and monitor quality control measures. (Needs to handle customer service / feedback from call centre)
  • Conduct regular audits and inspections

    • 4. Patient Experience :

  • Focus on delivering exceptional patient care and experience.
  • Implement patient feedback mechanisms and respond to concerns.
  • Collaborate with teams to improve patient satisfaction.

    • 5. Data Analysis and Reporting :

  • Collect and analyze data to inform operational decisions.
  • Prepare and present reports on operational performance. (Clinic Audit)
  • Identify trends and opportunities for improvement.

    • 6. Communication and Collaboration :

  • Facilitate effective communication among staff, patients, and stakeholders. (AIC / Clinic staff members)
  • Collaborate with other departments and teams to achieve operational goals.
  • Collaborate with external partners and vendors to achieve organizational objectives

    • 7. Problem-Solving and Decision-Making :

  • Identify and resolve operational issues promptly.
  • Make informed decisions to drive operational efficiency.
  • Develop and implement solutions to improve processes.

    • Skills and Qualifications :

  • Relevant degree or diploma or minimum 1-2 years relavant work experience
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong attention to detail and organizational skills

    • Tell employers what skills you have

    Microsoft Office

    Microsoft Excel

    Quality Control

    Advertising

    Data Analysis

    Strong Attention To Detail

    Analytical Skills

    Interpersonal Skills

    Administration

    Compliance

    Sales Operations

    Digital Marketing

    Pressure

    Audits

    Regulatory Requirements

    Customer Service

    Staff Management

    Audit

    Able To Work Independently

    Ability to Prioritize

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    Operation Executive • Islandwide, SG