Roles & Responsibilities
- Overall responsible for the planning and coordination of project development works from conceptualization, design, construction to completion within established budget, schedule and quality standards
- Co-ordinate and liaise with vendors, partners, support staff and / or the relevant government authorities to achieve project deliverables and for the successful accomplishment of the business goals
- Manage Services Rollout / Deployment – Using professional project management tools and processes as well as defined services rollout / deployment processes
- Engages and coordinates service provider groups and SMEs to plan, coordinate and implementations.
- Complies with project management quality standards for scope, schedule, resource, communication, risk and issue and quality management
- To oversee the implementation of the project quality plan
- Handle multiple projects and work within tight schedules
- To assist in the settlement of the project final accounts at the end of the contract
- Acts as single point of contact for agency customers for transition and transformation services
- Coordinates team resources, resolves conflicts, manages performance, and ensures propositions and plans successfully reflect contract parameters, company’s policy, and capability
- Ensure SLA’s are achieved and client expectations are met (or exceeded)
- To build services relationships with clients and rollouts
- Attend client service review meetings; areas covered will include performance reports, customer service improvements, quality and processes
- Informs customers and service desk service on maintenance windows, coordinates scheduling, and resolves conflicts
- Capable of working in an international environment with virtual teams
- Other duties as directed
Key Skills, Qualifications & Education :
A degree in Engineering or related;5 years management experience of technical professionals or Project Management experiencePossess excellent planning and organization, interpersonal and communication, and problem-solving skillsA good track record in completed EPCM projects preferableAbility to coordinate and lead matrixed and diverse teams & work independently with a high level of initiativesStrong professional communicationsService Delivery Management experience is an added advantage plusGeneral
Understand and adhere to corporate valuesAct in accordance with industry / professional ethics maintaining professionalism at all timeContribution and effort is aligned to organizational objectivesComply with all company HSE systems and procedures relevant to the role, in accordance with local documented HSE responsibilities and accountabilities. No work-related injuries, illnesses or adverse environmental outcomes due to incorrect or inadequate application of systems or proceduresParticipate in performance development discussions with manager initiating and managing own personal development with all CPD requirements metWork co-operatively and collaboratively willingly accepting share of workload and helping others when requiredTell employers what skills you have
Construction
Quality Management
Interpersonal Skills
Project Quality
Risk Management
Project Planning
Project Management
Communication Skills
Team Player
Scheduling
Project Delivery