Cloud Solution Architect (CSA) – Cloud & AI Apps

Cloud Solution Architect – Cloud & AI Apps

Microsoft invites you to join the Global Customer Success (GCS) organization, part of Customer Experience & Success, to enable customers on the Microsoft Cloud through AI‑powered capabilities and human expertise.

In this customer‑facing role you will help clients design, build, and operate AI‑powered applications at production scale on Azure. You will lead technical engagements across design, development, and operations, accelerate adoption of Azure AI, App Services, GitHub, and data platforms, and drive delivery excellence and consumption growth.

This role is flexible; you can work up to 50% from home.

Responsibilities

• Engage with customer IT and business leaders to understand application, data, and AI priorities, and design secure, scalable solutions that drive business value.
• Lead technical engagements around architecture design, proof of concepts (POCs), and minimum viable products (MVPs) to accelerate Azure AI and related services adoption.
• Own end‑to‑end technical delivery, ensuring completeness and accuracy of consumption and customer success plans in collaboration with CSAM.
• Generate incremental pipeline and next‑best actions per engagement, aligning with Unified Enterprise Support priorities.
• Deliver repeatable intellectual property (IP) and contribute to centralized IP development to accelerate deployment and achieve targeted outcomes.
• Provide delivery oversight and escalation support for key Factory engagements across AI and App Innovation projects.
• Lead the health, resiliency, security, and optimization of mission‑critical workloads for production‑scale AI use cases.
• Act as Voice of the Customer by sharing insights and feedback with engineering teams to eliminate adoption blockers.
• Support customer skilling through technical workshops, readiness activities, and recommendations to ensure solution performance, maintainability, and reliability.
• Maintain deep technical expertise in Azure, AI, GitHub, and cloud‑native development trends, and contribute to technical communities.

Required Qualifications

Preferred Qualifications

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

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