Service Manager (Digital Power)

Description

Responsibilities

Responsible for customer fulfilment satisfaction and responsible for feasible project delivery and contract fulfilment of Smart PV products, data centre critical power supply / cooling facilities and EV chargers. Make and execute the Key-account customer service strategy. Develop targeted customer service strategies based on local business situations and customer requirements to ensure that the service strategies for Key-account customer can reach consensus within and around the team and build an ecosystem that matches industry service strategies. Understand customer pain points and requirements, explore and expand business opportunities, and design and provide service solutions that meet customer requirements. Participate in project strategy development, bidding, and negotiation, develop and implement the fulfilment & delivery strategies, mitigate fulfilment risks, and ensure the project deliverability. Coordinate internal resource and ensure that the delivery and service quality meets the standards, and meet customer requirements for project delivery and network maintenance. Align with customers' strategies and organizations, and build high-performance service teams. Job Requirements

Bachelor’s degree or higher in Electronics, Electrical Engineering, or a related field. At least 3 years of professional experience as a Service Engineer; prior exposure to service sales will be considered an asset. Excellent presentation and public speaking skills with the ability to engage diverse audiences. Demonstrated proficiency in project management, with strong organizational and coordination abilities. Proven capacity to perform effectively in a dynamic, fast-paced environment. Strong command of both Chinese and English, in written and spoken communication is essential to ensure effective communication with the Chinese-speaking stakeholders, including head office, business counterparts, and customers based in China. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr Industry

Other Category

IT & Technology Sub Category

Professional Services