Centre Manager

Earn $8K+ Monthly with $3,500

Base

About the

Role

LVL Music Academy is seeking a Centre

Manager to lead and mentor a team of front-line staff in achieving

business goals and delivering exceptional customer experiences. The

Centre Manager will be equipped with strong organizational and

sales skills, deep product knowledge, and a passion for music

education to promote LVL's services and programs

effectively.

Roles &

Responsibilities

Sales

and Growth

Drive

sales and upsells of instruments, accessories, and

lessons .

Retain existing

customers through effective problem-solving and excellent service

standards.

Maintain or exceed

closure / conversion rate targets for trial lessons to ensure maximum

output from

leads.

Team Leadership

and Development

Mentor

and cultivate team members through on-the-ground coaching to help

them achieve their individual targets.

Execute

teacher and staff growth plans to meet monthly performance

objectives.

Foster a positive work culture

aligned with LVL Music Academy

values.

Customer

Service and Operations

Answer incoming phone calls and emails promptly and

professionally.

Ensure seamless day-to-day

operations, including scheduling, registration, and student

administration.

Support operational tasks,

including inventory management, merchandising, and general centre

housekeeping.

Uphold the highest quality of

service standards to enhance student satisfaction and mitigate

turnover.

General

Administration

Track

and report on sales, staff performance, and operational

metrics.

Perform any other duties assigned by

the Management team to support the overall success of the

centre.

Hiring

Criteria

Minimum of

2-3 years' experience in customer service, with at least 1 year in

a managerial or supervisory role.

Available to

work retail hours and on weekends.

Strong

adaptability, leadership, and problem-solving skills.

Proficiency in written and spoken English (bilingual or

trilingual a plus).

Goal-driven, able to focus

and prioritize tasks to drive centre growth.

Positive, outgoing, and passionate about customer service

and music

education.

Compensation

& Benefits

Base

Salary : $3,500 per month

Uncapped Commissions :

High-earning potential with top performers exceeding $8,000+

monthly through instrument sales

Medical &

Insurance Coverage for peace of mind

14 Days

Annual Leave plus Sick Leave

Continuous

Learning & Training : In-house development programs to sharpen

your skills

Career Growth Opportunities : Clear

pathways for professional advancement

Complimentary Music Lessons to enrich your personal

journey

Vibrant & Supportive Culture : Join

a passionate team in a dynamic, collaborative

environment

About LVL

Music Academy

Founded in 2013, LVL Music

Academy is a leading music school and instrument shop in Singapore,

specializing in string instruments (violin &

cello) . LVL is the first music hub in Singapore to

combine a music school, instrument shop, and in-house repair

workshop under the same roof, providing students, parents, and

musicians with a truly comprehensive music

experience.

Company

Mission / Vision

LVL Music Academy's mission

is to be the first choice for music education and

string instrument retail in Singapore , creating a

supportive, inspiring, and professional environment where students,

parents, and staff thrive.