D19 Serangoon Garden, Hougang, Sengkang, Punggol, SG - Senior Customer Service Executive

Roles & Responsibilities

We are looking for a Senior Customer Service Executive with 3–5 years of experience in a customer-facing service environment, ideally in electronics or consumer products. This role will be responsible for delivering high-quality, professional support across channels—including phone, email, and chat—with a focus on after-sales inquiries, quality issues, and general service escalations. The candidate will also contribute to call center operations and help improve team and service performance.

Key Responsibilities

1. After-Sales & Quality Support

• Handle incoming calls and messages related to product performance, technical issues, and quality concerns.
• Assist customers with warranty claims, repair procedures, product defects, or troubleshooting steps.
• Collaborate with technical or product teams to resolve recurring or complex quality issues, assign repair jobs to service providers and ensure job completion within SLA timelines.
• Provide professional and clear communication when managing sensitive or dissatisfied customer interactions.
• Support customers with product information, order status, delivery tracking, returns, and service appointments.

2. Operations Support

3. Call Centre & Service Operations

4. Product Knowledge & Customer Education

5. Order & Fulfillment Issue Resolution

6. Feedback, Reporting & Process Improvements

Qualifications

Tell employers what skills you have

Customer Service Skills

Product Knowledge

CRM

Mentoring

Aftersales

Customer Service Management

Customer Support

Customerfacing

Consumer Products

Customer Education

Zendesk

Warranty

Team Lead

Customer Satisfaction

Customer Service Training

Customer Service

Electronics

customer service support

Customer Service Experience

Call Center