Roles & Responsibilities
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Reporting to the Operations Supervisor, you will play a key role in ensuring the smooth running of the Bishan Clinic. This includes managing the reception area, attending to clients, triaging screeners, and handling administrative tasks. You will also be responsible for answering calls, following up with clients due for screening, and supporting the promotion of clinic services through outreach and roadshows. Duties will be performed on a rotation basis to provide broad exposure to clinic operations, including supporting Saturday clinics and off-site screening events.
Key Responsibilities
1. Clinic Administration
- Support daily clinic operations, including triaging screeners, managing supplies, emails, and patient appointments.
- Prepare and process patient results, letters, and screening reports (daily / weekly / monthly).
- Make outbound calls to clients due for re-screening.
- Handle mail processes and assist in promotional efforts with community partners.
2. Vendor & Partner Coordination
Liaise with laboratories, NHGD, hospitals, and suppliers to ensure smooth clinic operations.Manage donations received at the clinic and assist with other office-related tasks.Coordinate with screeners on results, follow-ups, and scheduling.3. Call Management & Client Support
Answer and manage clinic calls and enquiries with a focus on one-stop resolution.Book, update, or cancel appointments via the SCS LEAP system.Explain screening eligibility criteria and provide guided alternatives where required.Follow up promptly on client messages and queries within two working days.Work closely with volunteers supporting call management.Key Requirements :
Minimum Diploma in a related fieldPreferably familiar with health screening and eligibility criteriaClinic Operations Experience would be an advantageGood communication skills, strong interpersonal skillsComfortable working with people of all levelsWilling and able to work on weekendsWell versed in Microsoft Office software – especially MS Excel & WordEnglish and a second language (ability to speak dialect will be beneficialTell employers what skills you have
Front Office
Microsoft Office
Interpersonal Skills
Healthcare
Data Entry
Customerfocused
Good Communication Skills
Communication Skills
Office Software
Administrative Support
Excel
daily operations
Customer Service
Screening
Scheduling
Databases