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Corporate Executive Relations Liaison (English / Vietnamese)

APPLE SOUTH ASIA PTE. LTD.D20 Bishan, Ang Mo Kio, SG

21 hours ago

Job description

Roles & Responsibilities

Summary

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something. Executive Relations is the essential, impartial link between Apple customers and Apple’s Executive team, Legal teams, & government agencies, focused on risk mitigation & revenue loss prevention. A key aspect is conducting thorough root cause failure analysis to uncover underlying issues and minimize risks. Collaboration with cross-functional teams is essential to develop and implement strategies aimed at preventing the recurrence of identified issues.

Description

Executive Relations Liaison will work with Apple's most demanding, influential, and high profile customer under aggressive time commitments.

Engage government and consumer advocacy officers to communicate official positioning on company issues
Develop creative solutions to complete customer problems
Identify and escalates emerging product or customer dissatisfiers
Identify opportunities for operational improvements and suggests improvement strategies.
Responsible for damage control, customer recovery, and retention

Minimum Qualifications

Proficiency in Vietnamese to support the language-specific market and in English to partner with international teams (written and spoken at a fluent level)

2+ years of customer-facing experience with knowledge of Apple products and warranty policies in Australia, New Zealand, and / or Southeast Asian markets

Makes space to listen, learn, and amplify diverse perspectives and experiences

Actively seeks out opportunities to champion and celebrate inclusion and diversity

Preferred Qualifications

Advance judgement, negotiation, and problem solving skills

Outstanding follow through and organizational ability

Strong technical aptitude

Skilled at relationship building and influencing skills

At ease engaging with a wide variety of stakeholders across the organization

Passion for outstanding customer service

Strong attention to detail, the ability to prioritise effectively and work independently

Understanding of the ANZ and South East Asia markets will be an advantage

Apple is an equal opportunity employer that is committed to inclusion and diversity, and thus we treat all applicants fairly and equally. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Tell employers what skills you have

Negotiation

Creative Problem Solving

Customer Retention

Customer facing skills

Collaboration

Strong Attention To Detail

Strong technical skills

damage control

Vietnamese Language

Escalates issues

Customer Service

develop strategies

Root Cause Failure Analyses

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Corporate Executive • D20 Bishan, Ang Mo Kio, SG