Service Coordinator (Engineering MNC) East location - QUANTUM LEAP CAREER CONSULTANCY PTE. LTD.

Roles & Responsibilities

We are seeking a proactive and detail-oriented Service Coordinator to support our daily service operations.

Key Responsibilities

• Serve as the main contact point for customer enquiries and complaints via phone, email, or fax, ensuring timely follow-up and resolution.
• Prepare and process quotations, job orders, and service charge documentation.
• Schedule and prioritize customer service requests based on urgency and available resources.
• Coordinate with field service engineers, subcontractors, customers, and relevant authorities to ensure services are completed on schedule and to customer satisfaction.
• Maintain accurate service documentation, including reports, customer feedback, and service records, and ensure all data is updated in the system.
• Track service history and follow up with customers to confirm satisfaction after service completion.
• Provide regular account updates and progress reports to the Service Manager
• Monitor recurring service issues or complaints and suggest process improvements to enhance service delivery.
• Identify potential opportunities for follow-up services, upgrades, or maintenance based on customer needs.
• Support customer audits and inspections by preparing and providing necessary documentation.
• Handle administrative tasks such as preparing service request forms, purchase orders, and shipping documents.
• Manage material and parts requisition for subcontractors, technicians, or engineers.
• Ensure all records, schedules, and filing systems are well maintained and organized.
• Coordinate project and service schedules for all service personnel.
• Manage warranty claims for various equipment.

Skills & Competencies

Working location : Loyang (Company transport provided)

Working hours : Either 8AM-5PM or 9AM-6PM

Interested candidates may send their updated resume to gareth@quantumcareer.com

Tell employers what skills you have

Outlook

Field Service

Able To Multitask

Microsoft Office

ERP

Administration

Titles

repair

Coordinates work

Audits

Warranty

Communication Skills

Excel

Customer Satisfaction

Customer Service

Requisition

Shipping

Service Delivery