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Head barista

KWAASONG SINGAPORE PTE. LTD.Singapore

24 days ago

Job description

Job Responsibilities :

Oversee daily operations of the bakeshop, ensuring smooth store administration and excellent customer service.
Lead and train the service team to maintain high standards of customer engagement and efficiency.
Manage inventory, order supplies, and coordinate with the kitchen to ensure seamless daily production.
Handle customer inquiries, feedback, and complaints professionally to enhance the overall customer experience.
Monitor sales performance, implement strategies to drive revenue, and meet business targets.
Maintain high standards of food safety, hygiene, and workplace cleanliness.
Prepare reports on sales, stock levels, and operational performance.
Plan staff schedules and manage workflow to optimize productivity.
Assist in marketing efforts, promotions, and in-store events to boost brand visibility.

Job Requirements :

At least two years of experience in retail F&B, preferably in a leadership role.

Strong leadership, communication, and interpersonal skills.

Knowledge of coffee making is a plus.

Ability to work independently and handle multiple responsibilities in a fast-paced environment.

Passion for artisanal baked goods and delivering exceptional customer service.

Proficiency in MS Office for scheduling, reporting, and inventory management.

Willingness to work on weekends and public holidays on a rotating shift basis.

Barista • Singapore