SVP, Client Service Head - C14 - SINGAPORE

Responsibilities

• Oversee the Service team's management of day-to-day servicing and processing activities to ensure the staff is delivering a high level of service andplying with Citibank's policies, procedures andernment regulations
• Coach and provide ongoing feedback to staff, identify training needs, and prepare developmental and training plans
• Regularly review processes to ensure maximum efficiencies while delivering superior service quality and deploying high-quality controls
• Establish an effective working relationship with front office and operations management to jointly identify and resolve on-going issues
• Regularly review internal control and regulatory requirements and MCA self-test results to ensure that effective controls are in place
• Work closely with the Global Market Managers, Regional Market Managers and Business Managers to ensure that Service appropriately supports business initiatives
• Manage Service strategically to drive superior client experiences, business growth and identify sales opportunities for wider salesforce to capitalize on
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by drivingpliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications :

Education :

Job Family Group :

Private Client Coverage

Job Family : Client Services

Time Type : Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

Forplementary skills, please see above and / or contact the recruiter.

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Job ID 25878144