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•NEW • 2 years Call Centre Leader ($4,000 to $4,300) #NJA

•NEW • 2 years Call Centre Leader ($4,000 to $4,300) #NJA

RECRUIT EXPRESS PTE LTDD09 Cairnhill, Orchard, River Valley, SG
12 days ago
Job description

Roles & Responsibilities

The Job :

  • Oversee staffing needs and manage leave requests effectively.
  • Conduct monthly coaching and mentoring sessions to enhance staff performance.
  • Ensure that service outcomes and key performance indicators (KPIs) are consistently met.
  • Monitor the call management system, including retrieval and investigation of call recordings.
  • Handle first and second level escalation cases through designated email channels and the Clear Call Team Inbox
  • Act as a point of contact for escalations and provide support through the Control Tower and the Quality Service Manager Hotline.
  • Shift Coordination

The Requirements :

  • Min Diploma Holder with 3-5 years call centre experience
  • Good communication and interpersonal skills

    • Interested applicants can send their detailed resumes to janelui@recruitexpress.com.sg or call JANE @ 6735 1955.

    JANE LUI JIE'EN

    CEI : R1104482

    Company Reg. No. 199601303W || EA Licence No. 99C4599

    Tell employers what skills you have

    Customer Service Skills

    Coaching

    Mentoring

    Process Improvement

    Interpersonal Skills

    Investigation

    Problem Solving

    Pressure

    Customer Satisfaction

    Customer Service

    Call Center

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    Call Centre • D09 Cairnhill, Orchard, River Valley, SG