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Customer Service Officer - D16 Upper East Coast, Bedok, Eastwood, Kew Drive, SG

TDCX (SG) PTE. LTD.D16 Upper East Coast, Bedok, Eastwood, Kew Drive, SG

14 days ago

Job description

Roles & Responsibilities

Why join us?

5-day work week (Mon - Fri, 8.30am to 6pm)
KPI incentives
Training provided

What is your mission?

Provide excellent support experience to customers via relevant communication channels such as phone lines, emails etc.

Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs and ensure that any existing confusion is clarified.

Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance with our service standards.

Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.

Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.

Build sustainable relationships and engage customers by taking the extra mile.

Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

GCE 'A' Level / Diploma / Degree with preferably 2 years of experience in contact centre setting; Candidates with no experience are encouraged to apply

Effectively bilingual and articulate with a strong command of spoken and written English

Proficient in MS Office applications with excellent keyboard skills

Possess good customer handling skills with a positive mindset

Team player who is able to adapt in a fast-paced environment

Strong time management skills and motivation to exceed expectations

Comfortable working with computers and multiple systems

Additional information

This position will be in a call centre environment

Mobile phones / recording devices to be kept in a personal locker when on the call floor

Who is TDCX?

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Tell employers what skills you have

Microsoft Office

Microsoft Excel

Written English

Customer Experience

Quality Management

Social Media

Interpersonal Skills

MS Office

Freight

Customer Satisfaction

Team Player

Articulate

Microsoft Word

Customer Service

Customer Service Experience

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Customer Service D16 • D16 Upper East Coast, Bedok, Eastwood, Kew Drive, SG