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Application Ops Engineer
KRIS INFOTECH PTE. LTD.Singapore9 days ago
Job descriptionMorning : from 7am to 4pm Afternoon : from 2pm to 11pm (day light saving season : from 3pm to 12am) Night : from 5pm to 2am (day light saving season : from 6pm to 3am) You will rotate on these 3 shifts every 2 weeks in general. No functional skills required. Experience in a banking environment in obviously a plus. Knowledge on Unix with experience in scripting and automation. Basic Knowledge on Windows scripting, Active directory Knowledge on Windows administration - basics Knowledge on Network fundamentals preferred] Control-M - Ability to re-run, force jobs, sysout capturing, investigating agent unavailable issues, create job / batch (Knowing would be added advantage) preferred] MQ Series - Theoretical / Basic knowledge (Knowing would be added advantage) preferred] CFT - Theoretical / Basic knowledge preferred] EMC Networker / TSM - Tivoli Storage Manager - Theoretical knowledge, ability to backup / retrieve data, File restore preferred] Basic database knowledge with ability to query, write commands and automate scripts ITIL best practices knowledge is expected Proactive mindset Devops flexibility
Job Description :
- Performing all run activities in respect of CA-CIB process, ensuring :
- SLA and priorities are respected
- Appropriate reaction, in line with the severity of an incident or escalation.
- CA-CIB process are dully followed (change, incident, problem management).
- Troubleshooting is performed and a full root cause analysis is performed to understand the origin of an issue
- Handling escalation on actions from Production Engineers Level 1 (incident, request, change)
- Escalates to your Service Manager when needed
- Collaborate between various teams
- Continuous improvement of service
- Propose improvement and solution to reduce repetitive tasks
- Managing knowledge within the team
- Share the knowledge within AS teams
- Liaise with development and support teams to grab more knowledge
- Controls that Knowledge database is regularly updated
- Driving the most complex operations & ensures they are well prepared (involvement on DRP test, WIP, etc...).
- Act as global coordinator main events.
- Review of major releases roadmaps.
- Ensure post checks are documented, performed and report is shared.
As L2 production Engineer, you will be expected to work in shifted time, with rotation every 2 weeks There are 3 shifts :
Qualifications and Profile :
The position requires a minimum of 3 years relevant experiences as a production support or at least infrastructure support or development role.
Functional :
Technical :
Other Professional Skills and Mind-set :
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Application Engineer • Singapore