Sales Coordinator

Duties and Responsibilities :

• Maintain complete knowledge of the following (to include but not limited to) :
• Hotel USP’s (unique selling points) across guest rooms, function spaces, entertainment options & dining options, hours of operation
• Schedule daily sales team onsite activities and weekly sales calendar
• Maintain high level of knowledge of competitors’ product
• Respond quickly & efficiently to all incoming sales enquiries in a pleasant manner using Hotel’s etiquette guidelines & departmental procedure. Refer leads to relevant team members where appropriate.
• Liaise with other departments team to ensure a proper communication of onsite sales activities & appointments
• Arrange “WOW” FAM trips / site inspections for potential clients and communicate logistics to all relevant Hotel Departments
• Promote positive relations with guests and attend to all requests expediently and courteously
• Review in-house guest & arrivals list to flag specific VIP clients & corporate guests
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Provide sales and administrative support by effectively handling Sales and Business Development related documentation with accuracy in a timely manner
• Prepare sales analytical reports, proposals, agreements and presentations as required by Sales and Business Development team
• Provide support to the Sales team in all enquiries & client’s request including group logistics as required
• Maintain and conduct prompt update of clients and agents’ database utilizing Standard’s CRM system & Opera
• Assist with distribution of sales and events proposal, contracts and agreements
• Assist with all business travel sales preparation in liaison with Sales team including sales follow up post sales trip or tradeshow
• Maintain filing systems for in and out-going mail
• Maintain adequate stock of necessary office supplies
• Assist with the coordination and update of department’s annual travel / tradeshow calendar
• Handle other tasks related to Sales team as assigned
• Develop and maintain positive and productive working relationships with other colleagues and departments
• Attend training sessions and meetings as and when required
• Maintain confidentiality of proprietary materials and information
• Follow company and department policies and procedures
• Ensure dress-code and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures
• To support and uphold The Standard’s Corporate Mission and Values in all interactions

Qualifications, Knowledge and Skills :