Senior Bank IT Service Management

Roles & Responsibilities

Job Summary

Yuka is seeking dedicated Senior Bank IT Service Management personnel to join our dynamic team in Singapore. Here, you will play a crucial role in leading L0 / L1 / L2 IT support teams to provide high-quality IT support to the customers and fostering a culture of collaboration, transparency, and accountability.

We are offering a 2-year renewable contract based on satisfactory performance and strong performers may be converted to Permanent staff.

Job Responsibilities

IT Service Management

• Service Catalogue Development : Design and document a comprehensive service catalogue, ensuring all current IT activities are structured as formal services with defined SLAs.
• Service Engineering : Lead efforts to optimize and standardize service delivery processes across L0, L1, and L2 support teams for improved efficiency and scalability.
• Continuous Improvement : Implement best practices and ITSM frameworks to enhance service quality, ensure the services are stable, and align IT services with business objectives.
• ServiceNow Implementation : Familiarity with ServiceNow implementation processes to support ITSM workflows, including incident, problem, and change management, ensuring streamlined service delivery.

Leadership

Communication

Stakeholder and user engagement

Job Requirements

Working Conditions

Interested applicants please submit your application with your expected salary and notice period to be considered for the role.

We regret that only shortlisted candidates will be notified.

Tell employers what skills you have

IT Service Management

Leadership

Japanese Language

Change Management

Service Management

Interpersonal Skills

Information Technology

Pressure

Team Management

Accountability

Banking

ITIL

Decision Making

Stakeholder Management

Performance Management

Incident Management

Service Delivery