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Microsoft Dynamics 365 Lead

HELIUS TECHNOLOGIES PTE. LTD.Islandwide, SG

12 hours ago

Job description

Roles & Responsibilities

AMS Delivery & Operations

Lead day-to-day AMS operations for multiple Microsoft Dynamics CRM applications across business units.
Ensure timely resolution of incidents, service requests, changes, and problem tickets per agreed SLAs.

Client & Stakeholder Management

Act as the primary point of contact for stakeholders across business and IT for all AMS-related matters.

Lead regular service reviews, incident trend analysis, and performance reporting with key stakeholders.

Team & Vendor Coordination

Lead and manage onsite / offshore support teams, ensuring effective handovers, communication, and workload distribution.

Coordinate with third-party vendors and partners involved in Dynamics CRM operations or integrations.

Required Skills & Qualifications :

Bachelor's degree in Computer Science, Information Systems, or a related field.

7+ years of experience in IT with at least 3 years in an AMS leadership role.

Strong hands-on knowledge of Microsoft Dynamics 365 CRM (Customer Engagement), including modules like Sales and Customer Service.

Experience working in the banking or financial services domain is required.

Strong understanding of ITIL processes and AMS best practices.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no : R1443178)

HP : +65 92333815

Recruitment Manager

Helius Technologies Pte Ltd (EA Licence No : 11C3373)

https : / / www.linkedin.com / in / vijay-karanam-68462131 /

Tell employers what skills you have

CRM

Dynamics

Unit Testing

Customer Engagement

Data Integration

Vendor Coordination

Trend Analysis

SQL

SQL Server

Banking

Microsoft Dynamic CRM

ITIL

Stakeholder Management

Financial Services

Software Development

Customer Service Experience

Lead • Islandwide, SG