Patient Service Associate (Bedok)

Based at Bedok Medical Centre

5.5 working days

Comfortable with administrative work and dealing with patients

Job Summary

Work closely with Centre Manager in the provision of frontline counter services to patients in medical centres or mobile medical services events.

Assist patients to verify their service requirement, managing patient queues, handle enquiries and to provide administrative support to the Centre Manager and Resident Physician.

Job Description

Registration

Responsible for reception of all appointment and walk-in patients at the medical centre or mobile medical services event.

Responsible for accurate appointment scheduling / booking and registration for patients accurately via clinic system including updating of patient's personal particulars such as email, mailing address and contact number.

Ensure patients' identifiers are verified for all patients when handling patient registration, which includes the verification of tests / procedures ordered by doctors.

Ensure that relevant instructions are communicated effectively to patients prior to their tests / procedures.

Ensure relevant Authorization Forms are filled in accurately with patients' endorsement and approval.

Ensure accurate application of promotions and discount vouchers appropriately and to validate its utilization via the clinic system.

Adhere to policy and standard operating procedures.

Cashiering and Medical Records Management

Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.

Collect basic bio-data (e.g. visual acuity, near / distant, colour vision, wt, ht, BMI, etc.).

Accurate and meticulous in performing cashiering duty when assigned.

When assigned, to ensure the timely dispatching of medical reports, proper records and documentation of courier services in line with PDPA requirements.

Tally and check end of day collection and supporting documents.

Service Excellence

Ensure a high standard of professional service to clients, meeting customer service and quality KPIs as determined by the department.

Proactively identify customer's needs and sustain a culture of service excellence within the organisation.

Work collaboratively and effectively with other teams within the medical centre and / or mobile medical services event to contribute to the performance of the team.

Follow up and support reporting officer in handling patient relation issues.

Equipment, Supplies, and Maintenance

Responsible for keeping inventory of office equipment and their maintenance, including ensuring there are sustainable supplies of stationery and other consumables.

Responsible for keeping inventory of office equipment and their maintenance, including ensuring there are sustainable supplies of stationery and other consumables.

Others

Keep self-informed and up to date on product and services offered across the organisation.

Attend training as assigned by Centre Manager / Mobile Medical Services Manager

Able to be deployed to other medical centres including supporting of Community Health Day and MMS events when necessary.

Guides and if needed accompany patients to various stations as and when required.

Any other tasks assigned by the Centre / Mobile Services Manager.

Interested applicants are invited to send in their detailed resumes, stating current and expected salary via

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Only shortlisted candidates will be notified.

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