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Bank IT Help Desks

Bank IT Help Desks

YUKA PTE. LTD.Islandwide, SG
3 days ago
Job description

Roles & Responsibilities

Job Summary

Yuka is seeking dedicated Bank IT Help Desks to join our dynamic team in Singapore. Here, you will play a crucial role in providing high-quality first level IT support to the customers and fostering a culture of collaboration, transparency, and accountability.

We are offering a 2-year renewable contract based on satisfactory performance and strong performers may be converted to Permanent staff.

Job Responsibilities

  • User Support & Incident Handling

Ø Provide first-level IT support via phone, email, and chat.

Ø Log, categorize, and prioritize incidents and service requests using ServiceNow.

Ø Perform initial diagnosis and resolve or escalate issues according to ITIL processes.

Ø Monitor ticket queues and ensure timely resolution in line with SLAs.

Ø Maintain clear communication with users throughout the support lifecycle.

  • Knowledge & Documentation

    • Ø Update and maintain internal knowledge base articles.

    Ø Document troubleshooting steps and resolutions for future reference.

    Ø Contribute to continuous improvement of support documentation and workflows.

  • IT Provisioning & Access Management

    • Ø Install and configure software and basic hardware.

    Ø Set up network access, printers, and shared resources.

    Ø Manage user permissions and license allocations.

    Ø Ensure compliance with internal security and access policies.

  • Collaboration & Process Improvement

    • Ø Work closely with other IT teams to resolve complex issues.

    Ø Participate in service improvement initiatives and feedback loops.

    Ø Support audits and reporting related to ITIL processes and SLA metrics.

    Job Requirements

  • Bachelor’s degree in any relevant field.
  • Minimum 1 year of experience as IT Help Desk / IT Support or with working IT knowledge supporting global teams are welcome to apply.
  • ITIL Foundation certification is advantageous.
  • Can maintain and update knowledge-based articles.
  • Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management and etc).
  • Collaborate with other IT teams to ensure seamless service delivery.
  • Proficient in PC operating skills on MS Windows (Outlook, Word, Excel, internal application software and etc) and iPad on iOS.
  • Able to perform business tasks in English (reading, writing, speaking).
  • Able to communicate effectively with Japanese-speaking and Chinese-speaking stakeholders in Mandarin and Japanese (reading, writing, speaking) is preferred.

    • Working Conditions

  • Location : Various locations with hybrid work arrangement
  • Work Hours : Monday to Friday, 8 : 30AM to 5 : 30PM
  • Environment : Collaborative and inclusive workplace with opportunities for professional development
  • Salary : Competitive monthly salary based on experience and qualifications

    • Interested applicants please submit your application with your expected salary and notice period to be considered for the role.

    We regret that only shortlisted candidates will be notified.

    Tell employers what skills you have

    Customer Service Skills

    Outlook

    Mac

    Troubleshooting

    Microsoft Office

    Technical Assistance

    Hardware

    Process Improvement

    Active Directory

    Information Technology

    Problem Management

    Service Desk

    Windows

    Accountability

    Mobile Devices

    ITIL

    ServiceNow

    Japanese

    Service Delivery

    Technical Support

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    Bank • Islandwide, SG