RETAIL OPERATIONS MANAGER

Roles & Responsibilities

Responsibilities

• Organize all store operations and allocate responsibilities to personnel
• Supervise and guide staff towards maximum performance
• Prepare and control the store’s budget aiming for minimum expenditure and efficiency
• Monitor stock levels and purchases and ensure they stay within budget
• Deal with complaints from customers to maintain the store’s reputation
• Inspect the areas in the store and resolve any issues that might arise
• Plan and oversee in-store promotional events or displays
• Keep abreast of market trends to determine the need for improvements in the store
• Analyse sales and revenue reports and make forecasts
• Ensure the store fulfils all legal health and safety guidelines

Good knowledge of inventory management, especially for perishable goods

Strong leadership, communication, and organizational skills

Ability to work in a fast-paced, customer-focused environment

Basic understanding of food safety and hygiene regulations

Proficiency in MS Office and retail management software is a plus.

Requirements

Tell employers what skills you have

Negotiation

Account Management

Microsoft Office

Food Safety

Inventory

retail operations

Retail Sales

Customer Relationship Management

Targeting

Merchandising

Customerfocused

Customer Service

Turnover

People Management