Senior Associate Director, Client Servicing - D01 Cecil, Marina, People’s Park, Raffles Place, SG

Roles & Responsibilities

In the current asset servicing environment, clients are looking for service providers to not only provide core administration services but also act as trusted advisor and partners. The role is to create a client focused culture within the company. Focusing on Client satisfaction by ensuring an enhanced service model is delivered to clients.Client 360 Manager will help coordinate deliverables across operations teams, help mitigate risk and communication strategy for incidents, participate in global projects to standardize and enhance our target operating model, implement client satisfaction monitoring and strengthen and develop relationships with our clients.A partial list of responsibilities and skills includes :

• Develop relationships with key decision makers and operations staff at our clients.
• Manage client relationships and act as escalation point for all client queries.
• Own and manage incidents / errors end to end in a timely manner.
• Maintain a high level of client satisfaction and retention.
• Management and oversight of client specific SLA’s and KPI adherence by operations teams.
• Host monthly service calls with clients with our SLA and KPI data.
• Participate in client DDQ’s and oversight of periodic due diligence visits.
• Determine RAG rating for clients. Escalation to internal senior management where appropriate.
• Oversee and review client profitability and ownership of client account strategy to drive future growth.
• Manage client profitability through workforce planning with operations teams and adherence to common
• operating model.
• Explore cross-sale opportunities where applicable. Actively participate in RFPs or other business
• development opportunities as required.
• Ownership of commercial conversations with our clients. Initial point of contact for new product launched and services.

Participate in global projects to improve client related initiatives or projects with the operational teams.

Qualifications

Ability to work independently as well as part of a team in a fast-paced environment.

Tell employers what skills you have

Asset Management

Microsoft Office

Due Diligence

Ability To Work Independently

Workforce Planning

Business Acumen

Financials

Problem Solving

Marketing Communications

Administration

Fund Administration

Yardi

Strategy

Advocate

Business Development

Emergency Management