Bachelor degree or above, with over 5-years of working experience in developing user operation or customer experience strategy;
Decent data analyzing skills(eg, SQL) to develop actional roadmaps as business grows.
Preferred Qualifications :
Rich customer experience and professional knowledge, familiar with various management principles and methods, as well as a proven ability to do crisis handling;
Proven skills in understanding users, creating new process SOPs and optimization of existing user support strategies;
Possess excellent business communication skills and outstanding business execution.