Job descriptionOverseeing daily operationsMaintain close relationships with internal and external stakeholders.Plan and hire field specialists to ensure operations are well managed at all times.Oversee the maintenanceLead and coach a team of Operations Specialists and creating various training activities to ensure their growth.Monitor, report and provide instructionsOversee the establishment of SOPs in each fulfillment process.Management of all warehouse-related activities (inbound, outbound, and storage).Manage key customer's expectations with the agreed KPIs.