IT Service Delivery Manager

Roles & Responsibilities

Job Responsibilities

• Lead and manage IT infrastructure operations across AWS, on-prem, VMware, and hyper-converged platforms, ensuring SLA compliance and customer satisfaction.
• Troubleshoot complex environments, perform root cause analysis, and implement preventive measures.
• Oversee daily IT operations including incidents, service requests, change management, and problem resolution.
• Drive ITSM process setup, Service Desk operations, and ticketing systems based on ITIL best practices.
• Develop operational plans (e.g., engineer schedules, maintenance, patching, audits) to support business continuity.
• Manage capacity, resource allocation, CAPEX / OPEX, vendor renewals, and asset management (CMDB).
• Partner with cybersecurity teams to ensure security controls and address vulnerabilities proactively.
• Build strong client relationships, conduct service reviews, and provide regular reporting on SLAs, KPIs, and performance.
• Contribute to project / transition planning in line with Industry 4.0, WOG, and IM8 standards.
• Provide leadership, coaching, and performance feedback to team members.

Job Requirements

Work Location : Ang Mo Kio

(EA Reg No : 20C0312)

Please email a copy of your detailed resume to kayla@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

Tell employers what skills you have

Coaching

Vendor Management Skills

Business Continuity

Change Management

Root Cause Analysis

IT Operations

Ticketing Systems

Access Control

Customerfocused

Service Desk

Customer Satisfaction

ITIL

Stakeholder Management

Delivery Management

Service Delivery