Engagement Manager

Roles & Responsibilities

Key Responsibilities :

• Creating clear and concise project plans to both execute the project and monitor its progress and adjust along the way as needed before the project reaches its final stages and cut through bureaucracy steering teams to the final goal.
• Efficiently managing against contract, controlling the project through minimising uncertainty, setting realistic deadlines, proactively managing scope creep, budgets, resources, and time.
• Maintaining effective communication, ensuring the customer is fully informed and up to date on key performance indicators including but not limited to schedule, risks, issues, decisions, budgets, change requests etc
• Strong technical skills and technical acumen and a solid understanding of software development and ServiceNow.
• Proactively managing information, documenting critical discussions / meetings through formal channels, analysing data and documentation for inaccuracies, keeping knowledge and decisions flowing seamlessly.
• Intuitively, identifying, evaluating, mitigating, and communicating potential risks before the project begins and throughout the engagement.
• Meticulously monitoring actuals against forecasted across progress, milestones, budgets, performance and implementing immediate corrective measures where needed.
• Facilitating key stakeholder meetings including regular steering committees with internal and customer teams, presenting comprehensive reports documenting status and key performance indicators, drafting change requests and project documentation.
• Managing and developing strong relationships and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction.
• Leading client engagements, driving specific process definition, re-engineering, improvement, and gap analysis of current / to-be processes during workshops with key customer sponsors and stakeholders ensuring technology design and solutions are aligned with business requirements

Qualifications :

Tell employers what skills you have

Coaching

Licensing

Management Skills

Budgets

Leadership

Reengineering

Invoicing

Attention to Detail

ServiceNow

Project Delivery

Cut

Conflict

Software Development

Business Requirements