Service Supervisor - Vegetarian Restaurant - 5 day workweek, 50 hours

Location :

Anchorvale

Village

• Tampines Mall

City Square Mall

• Paya Lebar

Square

• Funan Mall

Working

Days : 5 days per week (Total 50 hours, rest days will be on a

weekday)

Working hours : 5 days / / 10.30 - 21.30

hrs (1 hr break)

2 meals

provided

Salary : $2600 - $3500 and onwards

depends on

experience

Responsibilities :

Staff recruitment, training and supervising

• Applies to

both full-time and part-time staff

• Organise regular appraisals

with staff and provide recommendations to Management for

confirmation / promotion

• Plan and oversee staff duty roster

Handle staffing issues and issues between staff members

• Manage

staff behaviour, etiquette and grooming at the workplace

Managing budgets

• Provide monthly expenditure estimates

and making sure budgets are well kept to

Compliance matters

• Ensure that restaurant adheres to

licensing, hygiene and health and safety

legislation / guidelines

Promoting and marketing

the business

• Gather on-ground sentiments and suggest workable

promotions and marketing tactics to increase sales

• Upselling of

products

• Secure and run events for the outlets, and provide the

highest of service standards to clients

Managing stock

• Order supplies according to given budget
• Manage stock levels and ensure inventory is always kept up to

date

• Maintain good relationships with all suppliers

Handling customers

• Entertain both enquiries and

complaints on a quick turnaround time

• Make sure all staff are

well trained in taking reservations, greeting customers, giving

customers advice on restaurant matters, basic problem solving and

service recovery

• Ensure high standard of service quality is

adhered to

Basic finance / admin / HR

tasks

Keep all statistical and financial

records of the business in order

Set up SOPs

and ensure all staff adhere

Oversee paperwork

and ensure accuracy during submissions of items

• Roaster planning and Manpower planning

Managing Sales

• Ensure that outlet archive minimum

monthly sales targets

• Assess and improve profitability of the

business

• Constantly make improvements to the day-to-day running

of the business and assist in developing the brand(s)

Management role

• Work hand in hand with Management to

achieve maximum profitability and positive brand image for the

business

• Weekly operations report and update on challenges and

relevant solutions

Adhoc tasks as assigned by

management