ICT Support Executive

Roles & Responsibilities

Responsibilities

• Provides onsite support to users with good customer satisfaction for main and off-site;
• Service cases escalated by helpdesk, ensure service report form are completed and update / close the tickets on a timely manner as per ticket update / closure procedure;
• Helps to maintain or improve the overall image of the support team;
• Level 1 & 2 level trouble shoot and problem resolutions;
• Provide technical and operation support;
• Work to reach service level target;
• Break / fix for patches, software distribution and preventive maintenance;
• Managed the media and documentation related to the equipment supported;
• Scanning and Software Distribution Agent installation and reinstatement of agent as needed during transition, wall to wall and steady state activities;
• Install the inventory scanning agent upon any new asset;
• Deployment / cloning / Hardware change that needs reinstallation of the agent. (Agents and instructions will be provided by customer);
• Reinstate inventory scanning agent on the PCs / laptops for those cases highlighted by the asset administrator where the agent is not responding back to the server after the periodic scanning;
• Provide the listing of any disposed assets from the environment to asset administrator for updating the asset repository
• Provide break fix to software distribution patches where customer will provide the instructions;

Skills / Requirement

We regret to inform you that only shortlisted candidates will be contacted.

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Tell employers what skills you have

Preventive Maintenance

Troubleshooting

Microsoft Office

Windows 10

Hardware

Laptops

Inventory

Active Directory

Windows 7

Computer Hardware

Service Level

Application Support

Operating Systems

Windows

Customer Satisfaction

Technical Support